RACKEL CONTACT CENTRE:  We have a 24 hour email contact centre for inquiries and concerns. We have the customer service phone line available from 10am-5pm Call 289-866-2411 (e.m.r partnership). Please be patient while we are assisting other customers. You will be contacted at our earliest convenience.

ABOUT OUR PRODUCTS: All products are handmade within Canada .After the product is produced and inspected we give the best description to our customers.

PAYMENTS:  Payment options are listed below:

All credit cards & debit cards through pay pal, ex: VISA & MASTER CARDS accepted.


Free shipping on all dress orders

All Shipment deliveries are from Ontario, Canada

All deliveries are within 1-2 weeks unless these reasons below:

  • Postal strikes & holidays

  • Any other delays the buyer will be directly notified

  •  We ship to US/ Canada/ and other international countries.

TRACKING YOUR ORDER: Your product will be shipped to you with your email  confirmation with an tracking number about the progress of your delivery. 


Purchased items can be exchanged within 14 days. If you would like to exchange your order, please email with “Order Exchange” in the subject line to begin an Exchange Authorization. Exchanges must be requested within 14 days with receipt of your order.

 Items must be:

· unworn,

· free of damage,

· With tags attached.

· No stains

· No Rips

· No Tears

· No Discoloration

RETURN POLICY   Digital products that have been downloaded cannot be refunded. 


Returns must be authorized by Rackel Customer service. If you would like to return an item from your order,

Please email to begin a Return Authorization with ‘’ Order Return” in the subject line. Returns must be requested within 14 days with receipt of order.

Product Return Address: 285 Taunton Road East, Oshawa, Ontario L1G 3V2

Mailbox: 4414

Return Item must be

· Unworn,

· Free of damage,

· With tags attached.

· No stains

· No Rips

· No Tears

· No Discoloration



After your return or exchange request email has been Authorized by Rackel customer service. Please forward returns & exchanges to the mailing address provided Via email confirmation.


Discount/Sale items are final sale.

CANCELLATION OF ORDER You have purchased an item that you would like to cancel  before the shipment is prepared, You have a 2 hour period to cancel your order via email: ''Cancellation'' in subject box  


Question: How long does  it take to ship my order  ? 1-2 weeks  excluding holidays and postal strikes. International 1-2 weeks

Question: Are all products made in Canada ? Yes

Question: Do you except Returns ? Yes  we do based on terms and agreements above.

Question: Do you sell internationally ? Yes we do

Question: Can I return a sale item ?  No If you have questions please contact us.


Please carefully read this Privacy Policy, which applies whenever you access the Rackel website. After you have purchased the products sold on the website your personal data is protected and confidential. Such as: Name, e-mail address, payment option, and home address. This privacy policy keeps your personal information secure and we don't share your information with third parties. Any concerns or questions please contact us at