SHIPPING/TERMS

RACKEL CONTACT CENTRE:

We have a 24 hour email contact centre for inquiries and concerns at rac.inquiries@gmail.com. We have the customer service phone line available from 10am-5pm Call 289-866-2411 (e.m.r partnership). Please be patient while we are assisting other customers. You will be contacted at our earliest convenience.

ABOUT OUR PRODUCTS:

All products are hand within Ontario,Canada .After the product is produced and inspected we give the best description to our customers in listings

PAYMENTS: Payment options are listed below:

We Except American Express, Discover, Visa, and Master Card Via Stripe.

Other payment options are welcomed

SHIPPING

Free shipping on all orders

All Shipments deliveries are from Ontario, Canada

All deliveries within Canada 2-10 business days.

All International Deliveries 1-2 weeks

weeks unless these reasons below:

• Postal strikes & holiday hours

• Any other delays the buyer will be directly notified

• We ship to US/ Canada/ and other international countries.

TRACKING YOUR ORDER:

Your product will be shipped to you with your email confirmation with an tracking number about the progress of your delivery.

EXCHANGES

Purchased items can be exchanged within 7 days. If you would like to exchange your order, please email rac.inquries@gmail.com with “Order Exchange” in the subject line in email to begin an Exchange Authorization. Exchanges must be requested within 7 days with receipt of your order.

Items must be:

· free of damage,

· With tags attached.

· No stains

· No Rips

· No Tears

· No Discoloration

RETURN POLICY

Digital products that have been downloaded cannot be refunded.

RETURN INSTRUCTIONS AS FOLLOWED

Returns must be authorized by Rackel Customer service. If you would like to return an item from your order,

Please email rac.inquiries@gmail.com to begin a Return Authorization with ‘’ Order Return” in the subject line of email. Returns must be requested within 7 days with receipt of order.

Product Return Address: 285 Taunton Road East, Oshawa, Ontario L1G 3V2

Mailbox: 4411

Return Item must be

Free of damage,

· With tags attached.

· No stains

· No Rips

· No Tears

· No Discoloration

RETURN & EXCHANGES PROCESS

After your return or exchange request email has been Authorized by Rackel customer service. Please send the item that you want to return or exchange to the mailing address provided from Rackel customer contact centre.

All returned or exchanged items must be in the same condition as purchased and packing.

·All Orders returned to us without a return or exchange authorization may face delays in processing. Returns and exchanges will only be authorized to the original purchaser.

There are no refunds on custom "made to measure" orders only repairs for satisfaction.

All returns and exchanges request via email must be 7 days within purchase period.

SALE ITEMS

Sales can be requested for return within 5 business days of receiving your item domestically and internationally

CANCELLATION OF ORDER

You have purchased an item that you would like to cancel before the shipment is prepared, You have a 2 hour period to cancel your order via email: rac.inquiries@gmail.com ''Cancellation'' in subject box of the email, please include in the email: product description & name SKU number

FAQ's

Question: How long does it take to ship my order ? 2-10 days business within Canada excluding holidays and postal strikes. International deliveries 1-2 weeks

Question: Are all products made in Canada ? Yes

Question: Do you except Returns ? Yes we do based on terms and agreements above.

Question: Do you sell internationally ? Yes we do

Question:  Can I return sale items ? Yes  you can , If you have questions please contact us.