TERMS
Terms and Conditions
Garment Description:
Our garment descriptions are clear and accurate based on style measurements of cm or inches. Rackel descriptions may included dress enhancements to achieve a desire dress appearance such as: bust support examples are: breast tape, strapless bra corset or no bra.
RACKEL Contact Centre: We have a 24 hour email contact centre for inquiries and concerns. If you have a delay in your communication with the contact centre representative , please be patient while we are assisting other customers. You will be contacted at our earliest convenience.
About Our Products: All products are partially handmade and machine made. After the garment is created and inspected we give the best and honest description to our customers to avoid exchanges and returns because satisfactory is our mission.
Payments: Rackel Online boutique payment options are listed below:
- Only PayPal until further notice
- Other payment options such as Visa and Master Card will be available soon with notice.
Shipping: All deliveries are within 1-5 business days unless these reasons
- Postal strikes
- Buyer withholding monetary transaction
Any other delays the buyer will be directly notified
International shipping may take 1-2 weeks to arrive.
Canada Shipping as posted above may take 1-5 business days to arrive.
Sizes: Rackel provides accurate measurement readings in the garment description in centimetres or inches from every part of the body for a predictable fit.
Returns and Exchanges:
You can return your item within 14 days of purchase.
No returns or exchanges if the item has rips, tears, stains, or permanent damages on the garment from the buyer. You can’t return a washed item or discolouration on a garment.
- Rackel Advised all buyers to meticulously take their body measurements and compare it to the dress they desire. Please order the right size.
- Discount/Sale items are final please and thank you.
RETURN POLICY
Return instructions as followed:
Contact the customer service centre via email Rac.inquiries@gmail.com within 14 days of purchase. Once you have contacted the customer service team about your clothing return. You will be instructed to return your item via mail with receipt, If the item is physically altered send pictures of proof please. The buyer will pay for shipping cost to return the item. After you mailed the item email customer service with the tracking number to notify the team that the return has been shipped. Please document on the package the place preferred for postal example: Canada Post, and name of buyer. After customer service received your tracking number you will receive your money back via PayPal. Please notify the customer service team via email that you have received your money via paypal, or we will contact you for customer care update.
FAO’s
Question: How long does it take to ship my dress ? 1-5 business Canada days delivery for shipping, excluding holidays and postal strikes. International 1-2 weeks
Question: Are all garments made in Canada ? Yes
Question: Do you except Returns ? Yes we do based on terms and agreements below.
Question: How far will your sizes expand ? Size expansion may vary based on demand, Customers will be notified.
Question: Do you have a size chart ? Yes we do
Question: Do you sell internationally ? Yes we do
Question: Does RACKEL have pop shops ? Yes we do, customers will be notified Via Social media and emails. join our emailing list at
Question: Does RACK|EL have annual fashion shows ? Yes we do, Join our email list
Question: Can I return a sale item ? No all sales are final.
