We have a 24 hour email contact centre for inquiries and concerns at rac.inquiries@gmail.com. Please be patient while we are assisting other customers. You will be contacted at our earliest convenience.
ABOUT OUR PRODUCTS:
All products are hand within Ontario,Canada .After the product is produced and inspected we give the best description to our customers in listings
PAYMENTS:Payment options are listed below:
We Except American Express, Discover, Visa, and Master CardVia Stripe.
Other payment options are welcomed
SHIPPING
Free shipping on all orders
All Shipments deliveries are from Ontario, Canada
All deliveries within Canada 2-10 business days.
All International Deliveries 1-2 weeks
unless these reasons below:
Postal strikes, holiday hours and other delays due to customs
Any other delays the buyer will be directly notified
We ship to US/ Canada/ and other international countries.
TRACKING YOUR ORDER:
Your product will be shipped to you with your email confirmation with an tracking number about the progress of your delivery.
EXCHANGES
Purchased items can be exchanged within 7 days. If you would like to exchange your order, please email rac.inquries@gmail.com with “Order Exchange” in the subject line in email to begin an Exchange Authorization. Exchanges must be requested within 7 days with receipt of your order.
Items must be:
· free of damage
· With tags attached
· No stains
· No Rips
· No Tears
· No Discolouration
RETURN POLICY
Digital products that have been downloaded cannot be refunded.
RETURN INSTRUCTIONS AS FOLLOWED
Returns must be authorized by Rackel Customer service. If you would like to return an item from your order,
Please email rac.inquiries@gmail.com to begin a Return Authorization with ‘’ Order Return” in the subject line of email. Returns must be requested within 7 days with receipt of order.
After your return or exchange request email has been Authorized by Rackel customer service. Please send the item that you want to return or exchangeto the mailing address provided from Rackel customer contact centre.
All returned or exchanged items must be in the same condition as purchased and packing.
·All Orders returned to us without a return or exchange authorization may face delays in processing. Returns and exchanges will only be authorized to the original purchaser.
There are no refunds on custom "made to measure" orders only repairs for satisfaction.
All returns and exchanges request via email must be 7 days within purchase period.
SALE ITEMS
Sales can be requested for return within 5 business days of receiving your item domestically and internationally
CANCELLATION OF ORDER
You have purchased an item that you would like to cancel before the shipment is prepared, You have a 2 hour period to cancel your order via email: rac.inquiries@gmail.com ''Cancellation'' in subject box of the email, please include in the email: product description & name SKU number
FAQ's
Question: How long does it take to ship my order ? 2-10 days business within Canada excluding holidays and postal strikes. International deliveries 1-2 weeks
Question: Are all products made in Canada ? Yes
Question: Do you except Returns ? Yes we do based on terms and agreements above.
Question: Do you sell internationally ? Yes we do
Question: Can I return sale items ? Yes you can ,If you have questions please contact us.
