SHIPPING/RETURNS

- Postal strikes & holidays
- Any other delays the buyer will be directly notified
- We ship to US/ Canada/ and other international countries.
Purchased items can be exchanged within 14 days. If you would like to exchange your order, please email rac.inquries@gmail.com with “Order Exchange” in the subject line to begin an Exchange Authorization. Exchanges must be requested within 14 days with receipt of your order.
Items must be:
· unworn,
· free of damage,
· With tags attached.
· No stains
· No Rips
· No Tears
· No Discoloration
RETURN POLICY We do not except mask returns due to COVID-19 and Digital products that have been downloaded cannot be refunded. RETURN INSTRUCTIONS AS FOLLOWED Returns must be authorized by Rackel Customer service. If you would like to return an item from your order,Please email rac.inquiries@gmail.com to begin a Return Authorization with ‘’ Order Return” in the subject line. Returns must be requested within 14 days with receipt of order.
Return Item must be
· Unworn,
· Free of damage,
· With tags attached.
· No stains
· No Rips
· No Tears
· No Discoloration
RETURN & EXCHANGES PROCESS
After your return or exchange request email has been Authorized by Rackel customer service. Please forward returns & exchanges to the mailing address provided Via email confirmation.
SALE ITEMS Discount/Sale items are final thank you. CANCELLATION OF ORDER You have purchased an item that you would like to cancel before the shipment is prepared, You have a 2 hour period to cancel your order via email: rac.inquiries@gmail.com ''Cancellation'' in subject box FAQ's Question: How long does it take to ship my order ? 1-2 weeks excluding holidays and postal strikes. International 1-2 weeks Question: Are all products made in Canada ? Yes Question: Do you except Returns ? Yes we do based on terms and agreements above. Question: Do you sell internationally ? Yes we do Question: Can I return a sale item ? No If you have questions please contact us.