RACKEL CONTACT CENTRE:  We have a 24 hour email contact centre for inquiries and concerns. We have the customer service phone line available from 10am-5pm Call 289-866-2411 (e.m.r partnership). Please be patient while we are assisting other customers. You will be contacted at our earliest convenience. ABOUT OUR PRODUCTS: All products are partially handmade and machine made within Canada .After the product is produced and inspected we give the best description to our customers. PAYMENTS:  Payment options are listed below: All credit cards & debit cards through pay pal, ex: VISA & MASTER CARDS accepted. SHIPPING Free shipping on all dress orders All Shipment deliveries are from Ontario, Canada All deliveries are within 1-2 weeks unless these reasons below:

• Postal strikes & holidays
• Any other delays the buyer will be directly notified
•  We ship to US/ Canada/ and other international countries.

TRACKING YOUR ORDER: Your product will be shipped to you with your email  confirmation with an tracking number about the progress of your delivery.   EXCHANGES   

Purchased items can be exchanged within 14 days. If you would like to exchange your order, please email rac.inquries@gmail.com with “Order Exchange” in the subject line to begin an Exchange Authorization. Exchanges must be requested within 14 days with receipt of your order.

 Items must be:

· unworn,

· free of damage,

· With tags attached.

· No stains

· No Rips

· No Tears

· No Discoloration

RETURN POLICY   We do not except mask returns due to COVID-19 and  Digital products that have been downloaded cannot be refunded.     RETURN INSTRUCTIONS AS FOLLOWED Returns must be authorized by Rackel Customer service. If you would like to return an item from your order,

Please email rac.inquiries@gmail.com to begin a Return Authorization with ‘’ Order Return” in the subject line. Returns must be requested within 14 days with receipt of order.

Return Item must be

· Unworn,

· Free of damage,

· With tags attached.

· No stains

· No Rips

· No Tears

· No Discoloration

 

RETURN & EXCHANGES PROCESS

After your return or exchange request email has been Authorized by Rackel customer service. Please forward returns & exchanges to the mailing address provided Via email confirmation.

SALE ITEMS Discount/Sale items are final  thank you. CANCELLATION OF ORDER You have purchased an item that you would like to cancel  before the shipment is prepared, You have a 2 hour period to cancel your order via email: rac.inquiries@gmail.com ''Cancellation'' in subject box   FAQ's Question: How long does  it take to ship my order  ? 1-2 weeks  excluding holidays and postal strikes. International 1-2 weeks Question: Are all products made in Canada ? Yes Question: Do you except Returns ? Yes  we do based on terms and agreements above. Question: Do you sell internationally ? Yes we do Question: Can I return a sale item ?  No If you have questions please contact us.